Shipping policy

Last Updated: July 2026

Welcome to Floreely. We are committed to providing a transparent and reliable shopping experience. Please review the information below before placing your order.

1. Order Processing

  • Orders are reviewed immediately after successful payment.
  • Processing normally requires 1–3 business days.
  • Orders placed on weekends or public holidays are processed on the next available business day.
  • During promotional events or periods of exceptionally high demand, processing may require additional time.

Once your package has been prepared, you will receive a shipping confirmation email.

2. Shipping Time

Estimated delivery begins after processing has been completed.

Destination Estimated Delivery
Italy 5–10 Business Days
Europe 6–12 Business Days
International 7–15 Business Days

Delivery estimates are not guaranteed and may vary because of customs inspections, weather conditions, transportation disruptions, or other circumstances outside our control.

3. Order Tracking

Every shipped order receives a tracking number.

Tracking information is generally activated within 24–72 hours after shipment.

Customers can monitor their shipment using the tracking link included in the shipping confirmation email.

4. Shipping Partners

We cooperate with carefully selected international logistics providers and trusted local delivery companies to ensure efficient transportation and final delivery.

The final carrier may vary depending on the destination country.

5. Shipping Costs

Shipping costs are displayed during checkout before payment confirmation.

Occasionally, promotional campaigns may include discounted or complimentary shipping.

6. Incorrect Shipping Information

Customers are responsible for entering complete and accurate shipping information.

If an incorrect address causes a delivery failure, additional shipping fees may apply for reshipment.

If an order has not yet entered processing, our support team will gladly assist with address corrections.

7. Customs & Import Charges

International shipments may be subject to customs inspections.

Any applicable customs duties, import taxes, VAT, or governmental fees required by local authorities remain the responsibility of the recipient unless otherwise stated during checkout.

8. Delayed Deliveries

Although we strive to meet estimated delivery windows, unexpected delays occasionally occur.

Such delays may result from:

  • Customs clearance
  • Transportation disruptions
  • Severe weather
  • National holidays
  • Carrier operational issues
  • Security inspections

We appreciate your patience and will gladly assist in monitoring delayed shipments.

9. Lost Packages

If tracking has not updated for an extended period or your package appears lost, please contact us.

Our logistics team will investigate directly with the carrier before determining the most appropriate resolution.

10. Damaged Parcels

If your package arrives visibly damaged:

  • Photograph the parcel before opening.
  • Photograph any damaged items.
  • Contact us within 48 hours of delivery.

This helps us resolve the issue as quickly as possible.

11. Split Shipments

Orders containing multiple products may occasionally arrive in separate packages depending on warehouse availability.

No additional shipping charges apply.

12. Order Changes & Cancellation

Orders may only be modified or cancelled before processing begins.

Once fulfillment has started, changes or cancellations may no longer be possible.

13. Contact

Floreely

Store Owner: Federico Farinelli

Address:
Via I Maggio 96
44034 Copparo FE
Italy

Phone:
+39 392 319 6830

Email:
floreely@outlook.com