How long does shipping take?
Orders are usually processed within 1–3 business days before shipment. Delivery times vary depending on your location and local carrier services.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.
Can I change my shipping address?
Yes, provided your order has not yet entered processing. Please contact us immediately after placing your order.
Can I cancel my order?
Orders may only be cancelled before fulfillment begins. Once processing has started, cancellation may no longer be possible.
Do you ship internationally?
Yes. We deliver to many countries around the world. Available destinations are displayed during checkout.
Why hasn't my tracking updated?
Tracking information may take up to 72 hours to become active after your package has been shipped.
Will my order arrive in one package?
Some orders containing multiple items may be shipped separately depending on warehouse availability.
What should I do if my order arrives damaged?
Please contact our support team within 48 hours after delivery and include clear photographs of both the packaging and the product.
Which payment methods do you accept?
We accept secure payment methods available during checkout, including major credit cards, debit cards, and other trusted payment providers.
How can I contact customer support?
Email: floreely@outlook.com
Phone: +39 392 319 6830